To ensure the safety of the client, the Whānau Ora Navigator and Te Kohao Health, the Whānau Ora Navigator must not operate outside their designated scope of practice. If the worker finds themselves in a situation that does not ‘fit’ their scope of practice, they must seek approval from the team leader or manager. E.g. Making clinical diagnosis on Whānau’s health conditions if not qualified to, or offering personal opinion is prohibited.
The Whānau Ora Navigator will refer the client or whānau on to an appropriate/qualified provider or a specialist in the particular area of expertise rather than attempt to provide the service. If uncertain, notify team leader, supervisor or manager.
All mahi will be carried out in accordance with polices, protocols, procedures and guidelines to ensure compliance with legislation, internal and external standards, and kaupapa Māori perspectives.
Ensure efficient and effective operational management.
All Whānau Ora Navigators will have a supervisor or team leader assigned to them.
The degree of effectiveness is directly related to the Whānau Ora Navigator feeling ‘safe’ in sharing their lack of skill in front of their peers, or to their supervisor.
All Whānau Ora Navigators will have access to regular peer group meetings. The main function of the peer group meetings are:
- Having a structure to the group e.g. time, rules (not a gossip session), commitment to the kaupapa
- Issuing each worker with the required skills to advise
- Identify any training needs
- Development of professional skills and competence
- Self-directed learning
- Reciprocal learning through sharing experiences
- Work together for mutual benefit
- Watch for signs of burnout