Step 1: Visit the Doctor

• The client visits their doctor and discusses their need for disability support.

• The doctor evaluates the client's condition and determines if a referral to DSL is necessary.

Step 2: Doctor's Referral

• If the doctor deems it appropriate, they provide a referral to DSL on behalf of the client.

• The referral includes relevant medical information and the client's contact details.

Step 3: Self-Referral Option

• Alternatively, the client has the option to self-refer to DSL directly.

Step 4: Contact from DSL

• DSL receives the referral from the doctor or the self-referral from the client.

• DSL contacts the client or their designated whanau (family) member to initiate the assessment process.

• The purpose of the contact is to schedule an appointment for the assessment.

Step 5: Assessment Appointment

• A representative from DSL arranges a suitable appointment time with the client or their whanau.

• The assessment appointment is conducted to evaluate the client's disability and support needs comprehensively.

• DSL assesses the client's eligibility for disability care services based on the assessment outcomes.

Step 6: Determining Eligibility

• After the assessment, DSL determines if the client is entitled to receive disability care services.

• If the client is eligible, DSL proceeds to the next step.

• If the client is not eligible, DSL informs the client, providing reasons for the decision.

Step 7: Referral to Care Provider (If Eligible)

• If the client is deemed eligible for disability care services, DSL initiates a referral to a care provider.

• DSL coordinates with the client and helps them select a suitable care provider.

• The referral includes relevant assessment information and the client's support requirements.

Step 8: Delivery of Care

• The care provider receives the referral from DSL and reviews the client's needs.

• The care provider contacts the client to discuss and plan the delivery of disability care services.

• The care provider starts providing the required care based on the agreed-upon plan.

Step 9: Notification of Ineligibility (If Not Eligible)

• If the client is determined to be ineligible for disability care services, DSL notifies the client.

• DSL communicates the reasons behind the decision and provides any additional information or resources that may be helpful.

Step 1: Initial Conversation

The client contacts our organization and discusses the specific service they require.

We engage in a conversation to understand the client's needs and gather relevant information.

Step 2: Rate Proposal

Based on the client's requirements, we provide a rate proposal for the service.

The rate proposal includes details of the service, duration, frequency, and the corresponding cost.

Step 3: Client Agreement

If the client is satisfied with the proposed rates, we proceed with the next step.

A Private Client Contract is prepared, outlining the agreed-upon service terms, rates, and other relevant details.

The client reviews the contract and provides their consent by signing it.

Step 4: Service Delivery

Once the Private Client Contract is signed, we begin providing the agreed-upon service to the client.

Our team ensures that the service is delivered as per the specifications outlined in the contract.

Step 5: Contract Renewal

The Private Client Contract is valid for a specific period, typically one year.

Towards the end of the contract term, we initiate discussions with the client regarding contract renewal.

If both parties are satisfied with the ongoing service and wish to continue, a new contract is prepared.

The client reviews and re-signs the contract for another year of service.

Step 6: Ongoing Service

With the contract renewal, we continue providing the service as outlined in the new agreement.

We maintain regular communication with the client to address any concerns or adjustments that may arise during the service period.

This is a publicly funded service for those who meet the eligibility criteria, please feel free to speak to one of our team members to check if you are eligible

Rāhina - Monday - 8:30am - 5:00pm

Rātū - Tuesday - 8:30am - 5:00pm

Rāapa - Wednesday - 8:30am - 5:00pm

Rāpare - Thursday - 8:30am - 5:00pm

Rāmere - Friday - 8:30am - 5:00pm

Rāhoroi - Saturday - Closed

Rātapu - Sunday - Closed

Public Holidays

Hours may vary during Public Holidays

Kirikiriroa Marae, 951 Wairere Dr

PO Box 7107, Kirikiriroa

Call: 07 856 5479 or 0800 483 564

Fax: 07 856 5938

admin@tekohaohealth.co.nz